.app-shell{display:grid;grid-template-columns:252px 1fr;min-height:100vh}.app-sidebar{--sidebar-link-bg-hover: rgb(255 255 255 / 10%);--sidebar-link-bg-active: rgb(255 255 255 / 16%);--sidebar-link-border-active: rgb(255 255 255 / 55%);display:flex;flex-direction:column;background:linear-gradient(180deg,var(--col-primary) 0%,#123528 100%);color:#fff;padding:1rem .75rem 1.25rem;border-right:1px solid rgb(0 0 0 / 12%);box-shadow:2px 0 12px #0000000f}.app-sidebar__header{display:flex;flex-direction:column;align-items:center;gap:.5rem;padding:.35rem .5rem 1.25rem;margin-bottom:.5rem;border-bottom:1px solid rgb(255 255 255 / 10%)}.app-sidebar__logo{display:block;width:min(100%,180px);height:auto;object-fit:contain;filter:drop-shadow(0 2px 8px rgb(0 0 0 / 18%))}.app-sidebar__tagline{font-size:.72rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#ffffff9e}.app-sidebar__nav{display:flex;flex-direction:column;gap:.2rem;padding:0 .15rem;flex:1}.app-sidebar__link{display:block;color:#ffffffc7;text-decoration:none;padding:.55rem .75rem .55rem .85rem;border-radius:8px;font-size:.875rem;font-weight:500;border:1px solid transparent}.app-sidebar__link:hover{color:#fff;background:var(--sidebar-link-bg-hover)}.app-sidebar__link--active{color:#fff;background:var(--sidebar-link-bg-active);box-shadow:inset 3px 0 0 var(--sidebar-link-border-active);padding-left:calc(.85rem - 3px)}.app-shell__main{display:flex;flex-direction:column;min-width:0}.app-topbar{display:flex;align-items:center;justify-content:space-between;gap:1rem;background:var(--col-surface);border-bottom:1px solid var(--col-border);padding:.85rem 1.25rem;font-weight:600}.app-topbar__brand{display:flex;align-items:center;gap:.65rem;min-width:0}.app-topbar__logo{display:block;width:32px;height:32px;object-fit:contain;flex-shrink:0}.app-topbar__title{min-width:0;font-size:.95rem}.app-topbar__actions{display:flex;align-items:center;gap:.75rem;flex-shrink:0}.app-topbar__identity{display:flex;flex-direction:column;align-items:flex-end;font-size:.8rem;font-weight:500;color:var(--col-muted);line-height:1.2}.app-topbar__profile{font-size:.72rem;text-transform:uppercase;letter-spacing:.04em}.app-shell__session-error{margin:0;border-radius:0}.app-shell__content{padding:1.25rem;flex:1}@media(max-width:768px){.app-shell{grid-template-columns:1fr}.app-sidebar{display:none}}.loading-overlay{position:absolute;top:0;right:0;bottom:0;left:0;z-index:50;display:flex;align-items:center;justify-content:center;padding:1.5rem}.loading-overlay__backdrop{position:absolute;top:0;right:0;bottom:0;left:0;background:#f3f6f5d1;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.loading-overlay__content{position:relative;z-index:1;display:flex;flex-direction:column;align-items:center;gap:.75rem;text-align:center}.loading-spinner{width:40px;height:40px;border:3px solid var(--col-border);border-top-color:var(--col-accent);border-radius:50%;animation:col-spin .65s linear infinite}.loading-overlay--compact .loading-spinner{width:32px;height:32px;border-width:2.5px}.loading-overlay__label{margin:0;font-size:.9rem;font-weight:600;color:var(--col-text)}.modal-panel--busy{position:relative}.modal-panel--busy .modal-panel__body,.modal-panel--busy .modal-panel__footer{filter:blur(2px);opacity:.5;pointer-events:none;-webkit-user-select:none;user-select:none}@keyframes col-spin{to{transform:rotate(360deg)}}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;background:#1428207a;display:flex;align-items:center;justify-content:center;padding:1.25rem;animation:col-fade-in .18s ease}.modal-panel{position:relative;background:var(--col-surface);border-radius:12px;width:100%;max-width:520px;max-height:min(90vh,720px);display:flex;flex-direction:column;box-shadow:0 24px 56px #14282038;overflow:hidden;animation:col-slide-up .22s ease}.modal-panel__header{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:1rem 1.25rem;border-bottom:1px solid var(--col-border);flex-shrink:0}.modal-panel__title{margin:0;font-size:1.15rem}.modal-panel__close{border:none;background:transparent;font-size:1.5rem;line-height:1;cursor:pointer;color:var(--col-muted);padding:.15rem .45rem;border-radius:6px}.modal-panel__close:hover{background:#e8f0ec;color:var(--col-text)}.modal-panel__body{padding:1.25rem;overflow-y:auto;flex:1}.modal-panel__footer{padding:1rem 1.25rem;border-top:1px solid var(--col-border);display:flex;flex-wrap:wrap;gap:.5rem;justify-content:flex-end;flex-shrink:0}@keyframes col-fade-in{0%{opacity:0}to{opacity:1}}@keyframes col-slide-up{0%{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}:root{--col-primary: #1a4d3e;--col-primary-light: #2a7a62;--col-accent: #d4a012;--col-bg: #f3f6f5;--col-surface: #ffffff;--col-text: #142820;--col-muted: #5c6f68;--col-border: #dce5e1;--col-success: #15803d;--col-warning: #b45309}*,*:before,*:after{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--col-bg);color:var(--col-text)}a{color:var(--col-primary-light)}.auth-config-missing,.page-loading{min-height:100vh;display:grid;place-items:center;padding:2rem}.auth-sign-in-card{width:min(100%,26rem)}.auth-sign-in-card__header{display:flex;flex-direction:column;align-items:center;gap:.75rem;margin-bottom:1.25rem;text-align:center}.auth-sign-in-card__logo{width:min(100%,240px);height:auto;object-fit:contain}.auth-sign-in-card__subtitle{margin:0;color:var(--col-muted);font-size:.92rem;line-height:1.45}.card{background:var(--col-surface);border:1px solid var(--col-border);border-radius:12px;padding:1.5rem 2rem;max-width:32rem;box-shadow:0 4px 24px #0000000f}.page-header{margin-bottom:1.25rem}.page-header h1{margin:0 0 .35rem;font-size:1.5rem}.page-header p{margin:0;color:var(--col-muted);font-size:.95rem}.data-table{width:100%;border-collapse:collapse;background:var(--col-surface);border-radius:10px;overflow:hidden;border:1px solid var(--col-border)}.data-table th,.data-table td{padding:.65rem .85rem;text-align:left;border-bottom:1px solid var(--col-border);font-size:.9rem}.data-table th{background:#e8f0ec;font-weight:600}.badge{display:inline-block;padding:.15rem .5rem;border-radius:999px;font-size:.75rem;font-weight:600}.badge--ok{background:#dcfce7;color:var(--col-success)}.badge--warn{background:#ffedd5;color:var(--col-warning)}.btn--danger{background:transparent;color:#dc2626;border:1px solid color-mix(in srgb,#dc2626 45%,var(--col-border))}.btn--danger:hover:not(:disabled){background:color-mix(in srgb,#dc2626 12%,transparent);color:#b91c1c}.badge--muted{background:#f1f5f9;color:var(--col-muted)}.error-banner{background:#fef2f2;border:1px solid #fecaca;color:#991b1b;padding:.75rem 1rem;border-radius:8px;margin-bottom:1rem}.form-grid{display:grid;gap:.85rem}.form-grid label{display:flex;flex-direction:column;gap:.3rem;font-size:.85rem;font-weight:500}.input,.select,.textarea{border:1px solid var(--col-border);border-radius:8px;padding:.5rem .65rem;font:inherit;background:#fff}.textarea{min-height:4.5rem;resize:vertical}.btn{border:1px solid var(--col-border);border-radius:8px;padding:.45rem .9rem;font:inherit;cursor:pointer;background:var(--col-surface)}.btn--primary{background:var(--col-primary);color:#fff;border-color:var(--col-primary)}.btn--ghost{background:transparent}.btn--sm{padding:.3rem .65rem;font-size:.8125rem}.table-actions{display:flex;flex-wrap:wrap;gap:.35rem;justify-content:flex-end}.toolbar{display:flex;flex-wrap:wrap;gap:.65rem;justify-content:space-between;align-items:center;margin-bottom:1rem}.list-toolbar__search{flex:1;min-width:min(100%,280px);max-width:420px;margin:0}.list-toolbar__search-input{width:100%}.visually-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.list-pagination{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:.75rem;margin-top:1rem;padding-top:.75rem;border-top:1px solid var(--col-border)}.list-pagination__info{font-size:.875rem;color:var(--col-muted)}.list-pagination__actions{display:flex;align-items:center;gap:.5rem}.list-pagination__page{font-size:.875rem;min-width:7rem;text-align:center}.atendimento-detail-page{display:flex;flex-direction:column;gap:.75rem;width:100%;min-height:calc(100vh - 7.5rem)}.atendimento-back{font-size:.875rem;text-decoration:none;color:var(--col-muted);width:fit-content}.atendimento-back:hover{color:var(--col-primary-light)}.atendimento-detail{display:grid;grid-template-columns:minmax(300px,360px) minmax(0,1fr);gap:1rem;flex:1;width:100%;min-height:0;align-items:stretch}.atendimento-detail .card{max-width:none;width:100%;min-width:0}.atendimento-toolbar{display:flex;flex-direction:column;padding:1.25rem 1.5rem;min-height:calc(100vh - 10rem)}.atendimento-toolbar__primary{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:1rem;margin-bottom:1.25rem;padding-bottom:1.25rem;border-bottom:1px solid var(--col-border)}.atendimento-toolbar__title{margin:0 0 .35rem;font-size:1.35rem;font-weight:700;line-height:1.2}.atendimento-toolbar__title code{font-size:inherit;background:transparent;padding:0}.atendimento-toolbar__subtitle{margin:0;font-size:1rem;color:var(--col-text)}.atendimento-toolbar__name{font-weight:600}.atendimento-toolbar__sep{margin:0 .35rem;color:var(--col-muted)}.atendimento-toolbar__phone{font-variant-numeric:tabular-nums;color:var(--col-muted)}.atendimento-toolbar__meta{display:grid;grid-template-columns:1fr;gap:.85rem;margin:0 0 1.25rem}.atendimento-toolbar__meta div{min-width:0}.atendimento-toolbar__meta dt{margin:0 0 .2rem;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--col-muted)}.atendimento-toolbar__meta dd{margin:0;font-size:.9375rem;font-weight:500}.atendimento-toolbar__actions{display:flex;flex-direction:column;align-items:stretch;gap:.65rem;padding-top:1rem;margin-top:auto;border-top:1px solid var(--col-border)}.atendimento-toolbar__field{display:flex;flex-direction:column;gap:.35rem;width:100%;max-width:none;font-size:.875rem;font-weight:500}.atendimento-toolbar__actions .btn{width:100%}.atendimento-audit{margin-bottom:1rem;padding-bottom:1rem;border-bottom:1px solid var(--col-border);max-height:11rem;overflow-y:auto}.atendimento-audit--chat{margin:0;padding:.85rem 1.25rem 1rem;border-bottom:none;border-top:1px solid var(--col-border);max-height:14rem;flex-shrink:0;background:color-mix(in srgb,var(--col-surface) 94%,var(--col-bg))}.atendimento-audit__title,.atendimento-transfer__title{margin:0 0 .65rem;font-size:.8125rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--col-muted)}.atendimento-audit__list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.55rem}.atendimento-audit__list li{display:flex;flex-direction:column;gap:.1rem;font-size:.8125rem}.atendimento-audit__tipo{font-weight:600}.atendimento-audit__when{color:var(--col-muted);font-size:.75rem}.atendimento-audit__detalhe,.atendimento-audit__autor{color:var(--col-muted)}.atendimento-transfer{display:flex;flex-direction:column;gap:1rem;margin-bottom:1rem;padding-bottom:1rem;border-bottom:1px solid var(--col-border)}.atendimento-transfer__block{display:flex;flex-direction:column;gap:.5rem}.chat-panel{display:flex;flex-direction:column;min-height:calc(100vh - 10rem);padding:0;overflow:hidden}.chat-messages{flex:1;min-height:0;overflow-y:auto;padding:1.25rem 1.5rem;display:flex;flex-direction:column;gap:.85rem}.chat-bubble{max-width:85%;padding:.6rem .85rem;border-radius:10px;font-size:.9375rem}.chat-bubble--in{align-self:flex-start;background:#f0f7f4;border:1px solid #c5ddd2;color:var(--col-text)}.chat-bubble--out{align-self:flex-end;background:#dceee6;border:1px solid #9fcbb8;color:var(--col-text)}.chat-bubble--sys{display:none}.chat-bubble__meta{display:block;font-size:.7rem;color:var(--col-muted);margin-bottom:.35rem}.chat-panel__header{display:flex;align-items:center;justify-content:space-between;gap:.75rem;padding:.85rem 1.25rem;border-bottom:1px solid var(--col-border);background:var(--col-surface)}.chat-panel__header h2{margin:0;font-size:.95rem;font-weight:600}.atendimento-audit__list--modal{max-height:min(60vh,480px);overflow-y:auto;margin:0;padding:0;list-style:none}.chat-bubble p{margin:0;white-space:pre-wrap}.chat-empty{margin:auto;text-align:center;color:var(--col-muted);font-size:.9375rem}.chat-compose{display:flex;gap:.75rem;padding:1rem 1.25rem;border-top:1px solid var(--col-border);align-items:stretch;background:color-mix(in srgb,var(--col-surface) 92%,var(--col-bg))}.chat-compose textarea{flex:1;resize:none;min-height:4.5rem}.chat-compose__send{align-self:flex-end;min-width:6.5rem}@media(max-width:960px){.atendimento-detail{grid-template-columns:1fr}.atendimento-toolbar,.chat-panel{min-height:auto}.atendimento-toolbar__meta{grid-template-columns:repeat(auto-fill,minmax(10rem,1fr))}.chat-panel{min-height:min(65vh,640px)}}@media(max-width:640px){.atendimento-toolbar{padding:1rem}.chat-compose{flex-direction:column}.chat-compose__send{width:100%}}.chat-hint{padding:.75rem 1rem;margin:0;font-size:.875rem;color:var(--col-muted);border-top:1px solid var(--col-border)}.retomada-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1rem}.retomada-grid h2{margin:0 0 .5rem;font-size:1rem}.page-header--kanban{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem}.kanban-board{display:grid;grid-template-columns:repeat(5,minmax(240px,1fr));gap:.85rem;overflow-x:auto;padding-bottom:.5rem;align-items:start}.kanban-column{background:var(--col-surface);border:1px solid var(--col-border);border-radius:12px;min-height:420px;display:flex;flex-direction:column}.kanban-column__head{display:flex;align-items:center;justify-content:space-between;gap:.5rem;padding:.85rem .95rem .35rem;border-bottom:1px solid var(--col-border)}.kanban-column__head h2{margin:0;font-size:.95rem}.kanban-column__count{display:inline-flex;align-items:center;justify-content:center;min-width:1.5rem;height:1.5rem;padding:0 .4rem;border-radius:999px;background:#e8f0ec;font-size:.75rem;font-weight:700}.kanban-column__cards{display:flex;flex-direction:column;gap:.65rem;padding:.75rem;flex:1}.kanban-column__empty{margin:0;font-size:.85rem;color:var(--col-muted);text-align:center;padding:1.5rem .5rem}.kanban-card{background:#fff;border:1px solid var(--col-border);border-radius:10px;padding:.75rem;box-shadow:0 1px 4px #0000000a}.kanban-card--link{display:block;text-decoration:none;color:inherit;cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease,transform .15s ease}.kanban-card--link:hover{border-color:var(--col-primary-light);box-shadow:0 4px 12px #1a4d3e1a;transform:translateY(-1px)}.kanban-card--link:focus-visible{outline:2px solid var(--col-primary-light);outline-offset:2px}.kanban-card__head{display:flex;align-items:flex-start;justify-content:space-between;gap:.5rem;margin-bottom:.35rem}.kanban-card__protocol{font-weight:600;font-size:.82rem}.kanban-card__time{font-size:.72rem;color:var(--col-muted);white-space:nowrap}.kanban-card__client{margin:0 0 .15rem;font-weight:600;font-size:.9rem}.kanban-card__phone{margin:0 0 .55rem;font-size:.78rem;color:var(--col-muted)}.kanban-card__meta{display:grid;grid-template-columns:1fr 1fr;gap:.35rem .5rem;margin:0 0 .65rem;font-size:.78rem}.kanban-card__meta dt{color:var(--col-muted);font-weight:500}.kanban-card__meta dd{margin:0}@media(max-width:1200px){.kanban-board{grid-template-columns:repeat(5,minmax(220px,280px))}}